Shipping Information
Monatom – Shipping Information
At Monatom, we’re proud to offer FREE shipping on all orders — no minimums, no hidden fees.
Order Processing Times
Once your order is placed, please allow 1–3 business days for processing and dispatch. An order is considered dispatched once it has been handed over to the shipping carrier and is in transit to your selected address.
During peak seasons or holidays, processing may take up to 7 business days due to increased order volume.
Estimated Delivery Times
Delivery time depends on your location and begins after dispatch.
Delays caused by customs, courier service, or external conditions (weather, strikes, etc.) may affect your delivery time.
We currently ship worldwide. Estimated shipping times will be provided at checkout and in your confirmation email.
Order Accuracy & Address Changes
To avoid delays, please ensure your shipping address is accurate and complete at the time of purchase. Inaccurate or incomplete addresses can result in cancellation or shipping errors.
If our system detects a potential issue with your address, our team will email you within 3 business days to confirm details. Failure to respond may result in order cancellation.
Need to make a change? Email us at hellomonatom@gmail.com within 24 hours of placing your order. While we’ll do our best, we can’t guarantee address changes after this timeframe.
Shipping Delays
While we aim to deliver as quickly as possible, delays may occasionally occur due to:
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Courier disruptions or backlog
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Extreme weather or natural events
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Customs inspections
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Product availability
If an unexpected delay occurs, we’ll notify you promptly and assist however we can. Please note that Monatom is not liable for delays caused by third-party couriers or customs.
Lost or Stolen Packages
Once your order leaves our facility, it is in the hands of our trusted courier partners. If your package is lost or stolen, please:
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Contact us at hellomonatom@gmail.com
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File a claim with the courier service
We’ll also reach out to the courier on your behalf to follow up and provide any updates. While Monatom cannot be held responsible for lost or stolen packages, we will make every effort to help resolve the issue. In some cases, a replacement may be offered depending on the situation.
Shipping Policy Updates
Monatom reserves the right to update or modify this Shipping Policy at any time. Customers are responsible for reviewing the most current version prior to purchase.
By placing an order, you agree to the terms of this Shipping Policy, including any future updates.
For questions or support, reach out to us anytime at hellomonatom@gmail.com.