Refund & Return Policy

Monatom – Refund & Return Policy

At Monatom, we are dedicated to providing you with thoughtfully designed products that help address your needs. We believe in the effectiveness of our products, and we recommend using them consistently for at least 14 days to truly experience their benefits.

If you are not satisfied with your purchase for any reason after 14 days and within the 30-day money-back guarantee period, we’re here to help. Simply reach out to us at hellomonatom@gmail.com.

Cancellation Policy

You may request to cancel or make changes to your order within 24 hours of placing it. After this window, your order may already be in processing, and we may not be able to accommodate changes. If your cancellation is successful, your refund will be processed within 7 business days.

30-Day Money-Back Guarantee

We want you to love your Monatom experience. If after trying the product for a minimum of 14 days you're still unsatisfied, you may request a return within 30 days of your purchase.
Please note:

  • Refunds do not include shipping fees (if applicable).

  • Items must be returned in good condition.

To start a return, email us at hellomonatom@gmail.com or fill out the form on our Contact Us page. Please include your Order Number or the name and email used to place the order.

Damaged Items

We package each order with care. If your item arrives physically damaged or defective, please contact us within 72 hours of delivery at hellomonatom@gmail.com, including clear photos of the item and packaging.

Note: Cosmetic damage to packaging (like dented boxes) where the product is intact is not considered damage. We do not replace or refund products damaged through normal wear or misuse.

Shipping & Delivery

While we do our best to ensure timely delivery, Monatom is not responsible for delays caused by couriers, customs, or unforeseen shipping issues. For lost, delayed, or stolen packages, please contact the shipping carrier directly.

Incorrect Shipping Address

Please double-check your shipping address at checkout. If you need to make corrections, notify us within 24 hours of placing your order. After that, Monatom is not responsible for incorrect address deliveries and cannot issue resends or refunds for such cases.

Policy Updates

Monatom reserves the right to modify this Return & Refund Policy at any time. Customers are encouraged to review the most current version before purchasing.
By completing a purchase with us, you agree to the terms of this policy.